Mint has stopped connecting to Utilities Employees Credit Union (UECU.org). Says 'Account not found'. Since 4 MAR. Mint Bills also having trouble, but can see daily tx.

Since 4 March:

"We can't find your account.

"If you recently closed an account, please set the status to "Closed" in the account details below. You may also see this message if your account name or number recently changed, in that case we will automatically try to detect your new account."

I have two profiles with UECU (4 accounts in one, 2 accounts in the other), and both profiles are having this issue. 

Mint Bills is also having trouble updating balances, BUT seems to fix itself (sort of) a few days later.

Answer

Hello,

Sorry for the inconvenience. I took a look and found out that the error in your account indicates that Mint is detecting a change in either the name or account number in one or more of your accounts in Utilities Employees Credit Union, resulting to missing transactions or update failure that you may be experiencing. This usually happens when the bank updated the account name or brand of the account type, or when your account number was replaced due to lost or stolen card.  Please log in directly to your Bank's website to validate if there is indeed a change as detected by Mint.  Should you see that there is absolutely no change at all, email us directly to open ticket so our Support Team via https://www.mint.com/contact-mint  or chat https://www.mint.com/support (*Chat appears only during business hours, 8am-5pm Pacific Mon-Fri). Otherwise, you will just need to log out and then log back in to Mint to initiate a refresh of your accounts. 

The new or recently updated accounts may take several hours to show in Mint. You can also manually refresh individual accounts by clicking the “Accounts” link at the top of the page when you're logged into your Mint account, and then clicking the “Refresh Icon” button next to the account. Log out and then check back after 24 hours.

I hope this helps.

Thank you,
Gerlie
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