Why does Mint fail to connect w/Ditech? This suggestion not helpful: "Your bank needs you to update some information. Please visit Green Tree Servicing (Now Ditech)"...

Answer

Hi rustybp,


I'm sorry that you're having trouble with Ditech Account in Mint, I understand how inconvenient it is when a financial institution isn't connecting.The error we're seeing indicates that your Green Tree Servicing (now Ditech) needs you to take some action on their website before Mint can access your account. An example of this action is acknowledging a new or updated Terms and Conditions or Privacy Policy. The good news is that you can fix the error by simply following the steps below:

1. Log into your bank’s website directly.
2. You will see a prompt with the required actions. Please follow the instructions provided.
3. View your account balances and transaction details, if there are any, to make sure that there are no other actions required.
4. Go back to Mint.com and click the "Fix it" button to clear the error.

If there was no prompt or message, here are some things you can do to trigger it: Please clear the cache and cookies of your browser, and use a different computer when logging in to the bank’s website. If the steps doesn't fix the issue, please contact care using the Contact Mint form to open a ticket, so support can investigate further. Alternatively, you can use our Chat service during available hours. (Monday through Friday, 5 AM to 5 PM PST.).

Thank you for using Mint.

Regards,
Mint Geraldine



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