I'm sorry that you're having trouble with Ditech Account in Mint, I
understand how inconvenient it is when a financial institution isn't connecting.The error we're seeing indicates that your Green Tree Servicing (now Ditech) needs you
to take some action on their website before Mint can access your
account. An example of this action is acknowledging a new or updated
1. Log into your bank’s website directly. 2. You will see a prompt with the required actions. Please follow the instructions provided. 3. View your account balances and transaction details, if there are any, to make sure that there are no other actions required. 4. Go back to Mint.com and click the "Fix it" button to clear the error.
If there was no prompt or message, here are some things you can do to trigger it: Please clear the cache and cookies of your browser, and use a different computer when logging in to the bank’s website. If the steps doesn't fix the issue, please contact care
using the Contact
Mint form to open a ticket, so support can investigate further. Alternatively, you can use our Chat service
during available hours. (Monday through Friday, 5 AM to 5 PM PST.).
People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.