Zions connection hasn't updated in weeks, despite many refreshes and re-entering credentials

My Zions Bank account has not been updated in weeks.

I have seen several topics posted with unhelpful "answers" from moderators saying that there might be high amounts of activity and that they've initiated a refresh.  This is nonsense; I have refreshed about a hundred times and nothing has changed.

I can log into my account on the ZionsBank website, and I've even re-entered my credentials in Mint, but nothing helps.

I sent in a support ticket.  They promised to reply within 24 hours, but all I got was a "Sorry, I can't help you but I've contacted somebody" message.

No answers have been posted

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