Why has Mint been unable to sync with my Capital One Mastercard Platinum (Canada) card since Feb 4, 2016?

Ever since 2016-02-04, my Mint account has been unable to sync new transations with my Capital One Mastercard Platinum (Canada) card.  Prior to Feb 4, everything was great, after Feb 4, no new transactions have been synced. I just noticed that the card is now labeled as, MASTERCARD WORLDCARD, which might be one reason for not being able to connect?  I've seen a bunch of different threads, some listed as RESOLVED by Mint, yet all the users in the thread say the issue is still ongoing.  I'd really like to continue to use the Mint service. Please help, it's been almost 2 months...


FYI, this is a public community board, and I'm only a community member like you.

You can chat with support during the business day (https://mint.lc.intuit.com/questions/1128894) or you can file a ticket here: https://www.mint.com/contact-mint

If you have an institution that isn't updating for several days and you haven't been able to fix it yourself, then file a ticket.

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