Why does my mortgage show up both as a mortgage and as a checking account ?

This question has been asked before, with no answer. My bank manages both my checking account and my mortgage. I've linked the bank to Mint, and now my mortgage shows up as both a mortgage and separately as a "checking" account. This causes problems because my mortgage payments show up as "income". I've created rules to divert it, but it's still confusing because the mortgage is counted as an asset (because it's a checking account) as well as a loan, cancelling it out and therefore displaying the wrong net worth. 

Answer

Try to "close and hide" the "checking" account version of the mortgage:

FYI, this is a public community board, and I'm only a community member like you.

You can chat with support during the business day (https://mint.lc.intuit.com/questions/1295428) or you can file a ticket here: https://www.mint.com/contact-mint

On the website, go to "Settings", then into either of the Chase boxes and go into the detail for one of the Checking accounts and change the status from "Active" to "Closed" (don't worry, it's just closed for Mint's purposes, there's no connection from Mint to Chase to actually close your account; this will also set the balance down to zero if it isn't already zero) and then switch over to the "Hide" tab to hide that closed account from your view.  There's no way to "delete" an account from an institution.

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