Nelnet won't update, problem since February

Since February, I have tried to get Mint to correct the connectivity issue with Nelnet Student Loans.  

Every time

-Feb. 17th,

-March 11th,

-March 30th,

-April 14th....

 I have received the same response "I just escalated your issue along to our higher level of engineering team" and then nothing is updated, or changed to show my transactions with that account.  

Will anything be done to allow Nelnet to update with my Mint account?

Answer

i solved my credit card issues with chat. i know nothing about loans.

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