I marked duplicate nelnet accounts as closed and tried hiding from trends, but apparently they contain some older data because if I hide them then my trend is incorrect.

My nelnet account started having issues in January where all the accounts duplicated and some were not updating correctly.  I marked the incorrect ones as "closed" and tried hiding them from everywhere so that my net worth trend would be corrected.  Instead, it then hid all my old student loan data - as if those closed accounts contained all the information from the previous months, and then the accounts that were updating correctly contained all the new data.  I can't hide the old, "closed" accounts from showing in the trend or else all my old net worth data is incorrect, but the old and the new loans have two months of overlap where they both report having a balance, thus doubling my debts for those two months.  How do I make my net worth correct again?

Answer

Hi, I had the exact some issue with a different type of account here: https://mint.lc.intuit.com/questions/1420098-my-transamerica-retirement-http-ta-retirement-com-accou... 

Did you find a solution?

If not, you might keep an eye on my discussion for an answer as well. But the first thing they recommended was to try to "Fix" the account syncing and then let them know if that didn't work.

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