Anyone else have duplicate CWB accounts where both of them are wrong?

About a month and a half ago, Mint created a duplicate of my Canadian Western Bank TFSA.

I looked in the community forums where the suggestion was generally that if you log out of Mint and wait a week or so, one of their batch jobs would detect the duplicates and merge them. This has not happened.

Furthermore (a second and related problem), the duplicate accounts are completely broken in the following way:

  1. The original account does not update. The value for the current balance is stale by more than a month and it failed to pick up the last transaction on the account, which was an interest payment made on March 31, 2016.
  2. The original account does at least show all earlier transactions.
  3. The newer duplicate account does not show any transactions at all. However, it does show the correct balance, unlike the older duplicate.

My guess is the bank changed their UI and as a result Mint webpage scraping software doesn't see any transactions. So the software is failing to match historical transactions stored in Mint's DB to transactions on the bank website, confusing it into thinking it has found a new account.

Anyone having the same problem? Anyone have a fix?

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: