I have checked your account and seen that there is an error on it. The caused by the Multi-Factor Authentication (MFA) which is required by some banks on the first time you log in from an unrecognized computer. This refers to answering security questions or providing access codes to log in. The error we are seeing in Mint is telling us that incorrect answers are being detected and we can't get through Loan to Learn MFA.
If you are unsure what your correct MFA answers are, please contact your bank or financial institution. They will assist you in recovering your responses or creating new ones.
Many banks that use secret questions/answers require that you provide answers to multiple questions. Each time you access your account you may only be prompted for one question. When Mint tries to access your account on your behalf, your bank may also prompt for answers to the questions you set up. When you first add an account or make changes to your MFA questions/answers we ask that you click the "Refresh Icon" button on the account several times and answer any MFA questions to make sure we have all of the questions/answers stored so we can successfully update your account.
If the steps you have taken didn't resolve the issue, please contact our Mint support team
People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.