Does Mint crawl photos of checks from Wells Fargo Business Accounts?

I always get "ONLINE DEP DETAIL & IMAGES - BOB" fees on my account, and in talking with Wells Fargo, they insist that someone or something must be viewing checks online. I know I don't do this, and Mint is the only other service that has access to my account, so I suspect it's coming from Mint.

Screen_Shot_2016-05-11_at_8.56.23_AM.png

Answer

FYI, this is a public community board, and I'm only a community member like you.

You can chat with support during the business day (https://mint.lc.intuit.com/questions/1295428) or you can file a ticket here: https://www.mint.com/contact-mint

I don't see why it would benefit Mint to do that, but perhaps they are or their scraping process is triggering that action intentionally or unintentionally.  You might file a ticket and ask them to look into it, but I'm not sure you'll ever get a satisfactory answer.  I no longer have a Wells Fargo business account, so unfortunately, I can't personally provide you with any helpful evidence.

Was this answer helpful? Yes No
Default user avatars original
SuperUser

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: