Attempts to log in give an error message

"Uh. Oh. Something went wrong.

Refreshing may solve the issue."

Message appears after attempting to log in.  Multiple refresh attempts results in the same message.



 Hello soon to be ynab convert  :)

Greeting form Mint! 

I really do apologize for the inconvenience that you have experience. I have checked your account and seen that there is an error on your NelNet Student Loan. Are you referring to this account? If yes, I have triggered a refresh in attempt to resolve the issue.

Should the issue persist, please contact Mint Support for further investigation together with the additional details available:  

Your cooperation is highly appreciated. Thanks for your patience.


Mint- Christine

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People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
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