Nelnet has been unable to connect for the past 5 months

Nelnet has been unable to connect since January.

Every time I've attempted to resolve this issue I receive a response from Mint that "the issue has been escalated by Mint", and then there is no follow-up and no resolution.   See the screenshot below to see the error page.

I have been told by at least 4 different Mint CSRs conflicting attempts to correct the problem.  I've been told to delete the account and re-add the account, I've been told NOT to delete the account,  I've been told that the problem has been resolved even after sending screenshots of the error message, I've also been told that it is the account's fault- even after contacting the account.

Will this problem been addressed?




I saw that you are already in contact with our Support Team and your ticket has been forwarded to our data connectivity team for a resolution. We do not have more information for you until our data connectivity team get back to us with an update on your case. 

I'm sorry for the inconvenience caused. Thank you for your patience while we work on your case.



Was this answer helpful? Yes No
Default user avatars original

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: