Nelnet has been unable to connect for the past 5 months

Nelnet has been unable to connect since January.

Every time I've attempted to resolve this issue I receive a response from Mint that "the issue has been escalated by Mint", and then there is no follow-up and no resolution.   See the screenshot below to see the error page.

I have been told by at least 4 different Mint CSRs conflicting attempts to correct the problem.  I've been told to delete the account and re-add the account, I've been told NOT to delete the account,  I've been told that the problem has been resolved even after sending screenshots of the error message, I've also been told that it is the account's fault- even after contacting the account.


Will this problem been addressed?

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Answer

Hi,

I saw that you are already in contact with our Support Team and your ticket has been forwarded to our data connectivity team for a resolution. We do not have more information for you until our data connectivity team get back to us with an update on your case. 

I'm sorry for the inconvenience caused. Thank you for your patience while we work on your case.

Thanks,

Gerlie

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