Why do keep getting alert saying my credit card charged me a fee? I can't find any documented fee.

I have called my credit card company. They do not see any fees and we cannot find a charge anywhere for that specific dollar amount that mint has alerted me to.


FYI, this is a public community board, and I'm only a community member like you.

You can chat with support during the business day (https://mint.lc.intuit.com/questions/1295428) or you can file a ticket here: https://www.mint.com/contact-mint

It's entirely possible that Mint is mis-categorizing one of your transactions as fee when it's really a transfer/credit card payment or something else entirely.  On the website, if you go to "Transactions", then filter for your credit card account, do you see any transactions that are listed as "Fees & Charges" or any of the subcategories within "Fees & Charges"?  Sometimes the message can be a little confusing too, if it mis-identifies which account it's really in.  If you search for the exact amount of the fee they're showing you, you may see that it's actually not the credit card account, but is actually the checking account.

Was this answer helpful? Yes No
Default user avatars original

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: