How can I recover the three Chase Credit Cards listed in my account which will no longer load?

I had one card which reported that in could not be reached.  The other two worked.  I deleted all of them and tried to add all of them back. No luck. I now have none of the cards reporting in the Mint account.  How can I get the Chase cards to add back to the Mint account?

Answer

Keep in mind that this is a public community forum and I'm just a community member and not a Mint employee, so please don't shoot the messenger ...

This is going to be a hard lesson to learn, but deleting an account will remove all of your accumulated transaction history, and when you try to delete an account in Mint, you will get a detailed warning message (shown in the attached screenshot).  You actively had to type in "DELETE" and then press the delete button to be able to remove your account. For future reference, how you'll want to handle this in the future (assuming you decide to stay with Mint), is to set any closed account's "Status" from "Active" to "Closed".  That removes the account from the "Overview", but leaves it available in "Transactions" and all your history remains.  You also have the option of using one of the "Hide" options to partially or completely hide it from your view if you need to unclutter your views a bit.

When you add an account into Mint, you may not have noticed, but it only picks up your "current" transactions and then it accumulates it going forward.  Your "current" transactions will vary depending upon the institution, and may stretch back a couple of weeks or months, but definitely won't be years.  Mint cannot retrieve years of historical transactions for numerous reasons: it takes additional programming to retrieve it (this would double or triple their codebase), would be a terrible burden to maintain (bugs at the institution or in Mint's codebase would always be lower priority than connectivity issues and current transaction data routines), and would make data storage strategy unpredictable (if you add retirees with decades of data, that requires far more storage than someone fresh out of college that has just a handful of brand new accounts).

I would guess that you see a different Chase site than you used to.

Me too here: https://mint.lc.intuit.com/questions/1376901-i-m-attempting-to-sync-my-chase-accounts-credit-cards-a...

Unfortunately, you'll probably have to wait for the fix to be available before you can add Chase back.

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