checking account imported as a loan. How to fix the account type?

I added a new checking account to an already existing bank that I have been using for years. I named that account Home payments and Mint automatically recognized it as a "mortgage account" instead of a "checking account". I tired to change it back, but the options available are only for loans. This is messing up my tracking system completely as it recognizes all income as loan amount, but I don't want to delete and import again since I will lose much of the data that I already have. How can I fix this problem?

Answer

Hi mina_marcurius, 


Good day!

Mint should pull the account in as it appears on the bank site. In order to correct this, we'll need to escalate this issue but there are additional information we'll need from you. 

Please send ticket to our support team so they can gather data about your specific situation and communicate with you directly and further assist you. Please see the links below: 

Thanks! 

 

Mint Steph



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