Mint's connection with Industrial alliance & MCAP Canada is currently in "Beta" mode. Our engineers are still in the process of completing what's necessary to be able to smoothly collect data for your accounts. The issue you are having is expected at this time.
You should be able to successfully add your Industrial alliance & MCAP Canada accounts in Mint.com as soon as our data connectivity team is done with their fixes.
Thank you for your patience. Please let me know if there's anything else I can assist you with.
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Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.