I have 4 deposits to my account that show up on the Wells Fargo Bank Statement but don't show up on my MINT transactions. These were all from Feb. 1, 2016.

I also have 6 checks that cleared on the Wells Fargo Bank Statement on Feb. 16, 2016 but do no show up on MINT transactions.  The odd thing is that the Balance of Wells Fargo and MINT are the same.  Could these transactions be hiding somewhere?


Answer

Balances are pulled in separately from transactions, precisely so that missing transactions won't cause additional issues, so your balances should always directly match up with the balance shown on your institution's website.

FYI, this is a public community board, and I'm only a community member like you.

You can chat with support during the business day (https://mint.lc.intuit.com/questions/1295428) or you can file a ticket here: https://www.mint.com/contact-mint

When did you connect this account to Mint?  If it was only recently, the reason why is that it will only pick up what is showing the "current transactions" view.  If you continue to use Mint and make sure that it continues to connect properly to Old Navy from now on, you'll get all the transactions from now forward.  You will not be able to import all the pre-existing transactions.  The "current transactions" view at each institution differs, but you usually get a couple of weeks to months worth of prior data from the day that you initially connect it to Mint.  Anything before that can't and won't be retrieved.

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