Citibank is now active again for download. If you have continued problems connecting to
Citibank after this point, please contact our support team for further
If you previously had an American Express Costco Card and are
now setting up the Citibank Costco card you may encounter duplicate
transactions. This is due to an overlap
of downloaded transactions between the old account and the new account. There are two ways to fix this:
Option 1 – Hide the American Express account in Mint.
Login to the Mint website. 2.
Go to the Settings tab at the top of the
From Settings click on Hide Accounts and place
the button in “Hide Everywhere” for your Costco American Express account.
Option 2 – Hide the overlapping transactions (if you need
the historical data for budgeting, etc….)
Login to the Mint website. 2.
Open your old American Express Costco account. 3.
Check the box next to the transactions that are
duplicated. By default this is going to
be about 90 days. 4.
Click the Edit Multiple button. 5.
Check the “These are duplicates” check box and
click on I’m done.
After checking the box to indicate a transaction is a
duplicate, it will still appear in your Transaction list, though it will be
greyed out. To hide them completely, click the gear icon at the top right of
the transaction list (next to the "Add a Transaction" button), and
then click the "Hide duplicate transactions" link. You can revert
this change by clicking the gear icon again and then clicking the "Show
duplicate transactions" link.
This issue is resolved, if you are still having problems connecting to Citibank you will need to contact our support team for assistance.
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