Does Mint do account holder verification in Mint Chat support feature?

I contacted Mint support using the Chat feature today to resolve connectivity issue with my credit card.

The agent asked for my name and email but did not otherwise verify my identity. However the agent did discuss information about my Mint and Visa account.

I believe the verification protocol was not followed properly in this case. I believe I should have been verified as account holder before we discussed my Mint and Visa account at that level of detail.

I engaged in back and forth discussion with the agent via chat that was also a bit disconcerting (see attached chat transcript).

The agent was far too willing to discuss wide ranging security issues which indicate that the call center agents have too much latitude about application of the verification protocol.

I strongly suggest that you ensure that your Chat contact center is applying verification and security policy appropriately.

chat_transcript.txt

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