Duplicate transaction notifications

I would like to receive notification for (actual!) duplicate transactions; those where a vendor has processed a credit or debit card transaction multiple times. I don't see this as a notification option.

Answer

Hello david,

Mint has no feature to notify each user about their transactions duplicating. If any accounts appear twice, the way we can deal with this in Mint is you have the option of setting an account status to Hidden or Closed

Account duplication may be triggered by a server or connectivity issue or a technical change/update in your bank's web site which causes confusion on how Mint collects data from your bank. I do not see a specific error for this right now, which means the issue may be short term or random. In this case, it will be premature to troubleshoot or make changes.

Please consider renaming, hiding and closing the duplicate account/s as a quick fix. Renaming the duplicate will help us identify the duplicate account faster and will aide in our investigation

If you want to Hide your account/s but continue to have Mint aggregate data, you can set them to Hidden. You can choose to hide them from Budgets & Trends or Everywhere. All data in Mint will be adjusted accordingly. 

If an account closes on the bank site, or you simply want Mint to discontinue pulling data for an account, but want to keep the transaction history, you can  Close the account. All transactions will remain in Mint but the balance will be zeroed out.

I'm sorry for the inconvenience caused. 

Thank you for understanding.

Regards,

Gerlie

Was this answer helpful? Yes No
Default user avatars original
Moderator

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: