Sorry for the trouble caused when you're trying to add your Transamerica Retirement Solutions in Mint. I've checked your account and noticed that the error indicates either changes on your bank's website or credential issues. However, can you confirm if you can log-in successfully to our supported link? (http://www.ta-retirement.com/). If so, then to resolved this, please follow the steps below:
1. Click the ""Fix It"" button, then ""Edit."" 2. Re-enter the login credentials you use to access account on the bank site directly
Please let us know if the issue still persists. You canChatwith our support during the business days or you can file a ticket viaContact Mint so we can investigate the issue that you're encountering immediately. Thanks & Have a great day!
People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.