I apologize if Mint is not working in the way you expect it to. I know it is important to always get accurate results when tracking our finances if Wells Fargo has no issues connecting with your Mint account. Let me see what I can do.. I've checked your account and noticed that the error says "Please acknowledge to receive your statements and account documents online only." This indicates that you need to take some action on their website before Mint can access your account.
To do this, please follow the easy steps below:
1. Log into your bank’s website directly. 2. You will see a prompt with the required actions. Please follow the instructions provided. 3. View your account balances and transaction details, if there are any, to make sure that there are no other actions required. 4. Go back to Mint.com and click the "Fix it" button to clear the error.
If there was no prompt or message, here are some things you can do to trigger it:
• Clear the cache and cookies of your browser. • Use a different computer when logging in to the bank’s website.
Please let us know if the issue still persists. You canChatwith our support during the business days or you can file a ticket viaContact Mint so we can investigate the issue that you're encountering immediately. Thanks & Have a great day!
People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.