My apologies that you're bank is not syncing with your Mint account. I can see
that you account is in error state which indicates that you need to provide additional login information such as an answer to a security question or an access code which is known as Multi-Factor Authentication (MFA). Each time you access your account you may only be prompted for one question. When Mint tries to access your account on your behalf, your bank may also prompt for answers to the questions you set up.
To provide you a speedy resolution on
this, I've triggered connection refresh. We also need to identify the specific reason causing the error before we can determine how to resolve it. Please take the steps below and let us know if it resolves the issue:
Click the Fix It button.
Enter your log in credentials when prompted.
Provide the answer to the additional authentication such as security questions, OTP, CAPTCHA and image passphrase.
If you have set up more than one security question or MFA, please wait for approximately 15-30 minutes and then refresh your account again. Each time you initiate a refresh, a new security question/MFA should be presented (stored or not).
If you were not prompted to answer any additional authentication, please try to log in to Mint.com using another computer to trigger the MFA.
For immediate assistance, you may continue to communicate with us if issue still persists via Chatwith our support during the business days or you can file a ticket viaContact Mint.
People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.