Certificate of Deposit Sub-accounts are not imported for First Community Credit Union (Houston, TX) accounts.

I recently opened a Certificate of Deposit account under my previously connected "First Community Credit Union (Houston, TX)" [FCCU] account.  The existence and transnational details for this account are showing up on their website, but Mint detects neither.

Reentering my username and password for the account in Mint has no effect.  Transaction details for my other FCCU sub-accounts are up-to-date and accurate (with the exception of loans, which were oddly duplicated upon being paid-off).

Answer

Hello subsider34,

I understand that one of your accounts is not appearing in Mint. In attempt to resolve the issue, I triggered an update that should help with the account discovery. Please refrain from logging into your Mint account for 24 hours so that our automatic daily batch process can run its course which could help in resolving the issue. Kindly check your Mint profile after the timeframe and check if there's any changes.

If after 24 hours, the account still does not show up, please submit a ticket with our Support Team via 
Email or Chat so they can gather more information that can be used for further investigation. 

Thank you for your cooperation.

Regards,
Gerlie

Was this answer helpful? Yes No
Default user avatars original
Moderator

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: