Trying to add Transamerica account. Previously, got an error saying it could not be added. Now I get message saying I already added it, but it does not show up anywhere.

When I initially tried to add my Transamerica Retirement Solutions account, I got an error message saying my login credentials were wrong. Although this was not true, my account never showed up. I have since attempted to add it again, and now I receive a message saying I previously added the account. However, the account does not show up anywhere. It's not on my list of active or inactive accounts, and I can see no way to either get it to show up or delete it and try to start over. I'm at a loss as to what my options are at this point.

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: