Due to recent site changes of Wells Fargo we are unable to update/add your accounts in Mint. Our engineers are working to resolve it and we’ll be sure to notify you as soon as the status changes.
We sincerely apologize for any inconvenience this causes in the meantime.
Hello Mint. Respectfully, would you be willing to issue the users an update on the time frame that you expect to have this problem with updating Well Fargo patron accounts? The folks that bank at wells fargo are understandably frustrated being that this particular problem affects nearly ALL of the financials at its core. Please let us know a general timeframe that we can all expect to have this problem resolved. Thank you.
Still waiting on update/sync, please, I'm starting to look at alternatives to mint, due to my impatience of course and because this is annoying me at this point. I've known about the site change for awhile now with preview they were showing us, it was coming we were all warned, I guess not mint?
Well... "scrambling" would be an exaggeration. The frustration here lies in their lack of communication to date. We all prefer transparency as opposed to half-hearted hacks. Normally you would give a company a benefit of the doubt, but this issue has been on-going for weeks.
If it's any consolation, Personal Capital is having the same issue with Wells Fargo for about a week now. It's listed as a known issue on their site too.
I am also having trouble connecting to my Wells Fargo 401(k) account through Mint. I'm suspecting it's not just Mint's fault because I'm experiencing the same connectivity issue between Wells Fargo and other services such as Betterment, Wealthfront, Personal Capital, FutureAdvisor, etc. I'll just add this comment here so I'll get notified once the issue is resolved. Thanks.
Hi, I was able to fix the connection issue by creating a guest user account at Wells Fargo website and using the guest username and password to access Wells Fargo data through Mint. You can find the guest user set up under More (top right corner) > Accounts and Settings > Profile and Settings > Manage Online Settings > Use account access manager > Guest users > Add new user. Don't forget to change the access level from no access (default) to view only.
Hi ahmadcpa, Thankfully, no duplication of transactions occurred to me. Instead of adding a new account by clicking "+ ADD ACCOUNT" in Mint.com, I entered the newly created guest username and password in "EDIT PASSWORD" in my existing Wells Fargo account within the gear symbol next to the Wells Fargo logo under Settings > Your accounts in Mint.com.
Just confirmed "welcometosd" has it! Actually I like this A LOT better. I'd rather third party systems have "view only" access to my accounts anyway. No reason Mint should hold the keys (passwords) to the kingdom! If (when) they get hacked the hackers only have "view only" access to our accounts. Hopefully other financial institutions follow suit to Wells Fargo!
And thanks, welcometosd!!!!!!!! I finally see my info again. No duplicate transactions. I just changed the username/password for Wells Fargo and it connected again. FINALLY!!!
welcometosd's helpful solution is only a partial fix for those with WF brokerage accounts. Guest accounts can only view brokerage account balances. They cannot view individual brokerage transactions or positions.
Even using the "read only" account, I am still not able to see neither the Wells IRA nor the brokerage account on mint. I see only checking and savings.
I'm glad to see some people having success with the guest user account. Has anyone been able to access WF retirement accounts (401(k), etc.) from Mint through this method? I created a guest user account but when I sign on to the WF website with the newly created guest account, I get an "Our System is currently unavailable. We apologize for any inconvenience. Please try again later" error message. It doesn't work with Mint, either. I don't know if this problem is unique to retirement savings accounts or not.
Things are working for me but now my credit card rewards account is syncing to Mint when it never did before. It's showing the number of points as $$. Is this happening to anyone else?
My WF transactions for the last month are ok, but everything up to and including June 2016 is still duplicated. This totally screws up my transactions, net spending, etc. for everything before the last month. Is anyone else seeing this?
Also, I've tried to change my Mint WF login to my WF guest account, as welcometosd suggested. But when I click in "Edit password" for my WF account under "Settings", the boxes for the User ID and Password don't appear. All I get is the "Continue" button, which doesn't do anything when I click on it. When I click "Edit password" for my other linked accounts, the User ID and Password boxes do show up, and I can change them if I want.
Does anyone know how to fix this problem?
I'm still very frustrated with the whole situation.
electriclight is right ... last couple months are ok, but transactions prior and including June are duplicated. Not every single transaction appears duplicated but most are.
This is ridiculous it's been over a month. Can someone provide an update that works at Mint? I'm giving it through the week then I'm changing apps. Does anyone have any recommendations?
only some of my Wells Fargo accounts are updating. Any ideas how to fix? Do I need to delete the accounts then add them back? This does not sound good.
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Known Issue: Wells Fargo
Due to recent site changes of Wells Fargo we are unable to update/add your accounts in Mint. Our engineers are working to resolve it and we’ll be sure to notify you as soon as the status changes.
We sincerely apologize for any inconvenience this causes in the meantime.
Why do you want to report this?
Is there any update on this?
Why do you want to report this?
Still early...wait a week or three or maybe ten. Welcome to Mint
Why do you want to report this?
mint: can you give us an update about this as I'm sure this is impacting a large number of users?
Why do you want to report this?
Any update?
Why do you want to report this?
Any update?
Why do you want to report this?
an update would be nice
Why do you want to report this?
Hello Mint. Respectfully, would you be willing to issue the users an update on the time frame that you expect to have this problem with updating Well Fargo patron accounts? The folks that bank at wells fargo are understandably frustrated being that this particular problem affects nearly ALL of the financials at its core. Please let us know a general timeframe that we can all expect to have this problem resolved. Thank you.
Why do you want to report this?
Still waiting on update/sync, please, I'm starting to look at alternatives to mint, due to my impatience of course and because this is annoying me at this point. I've known about the site change for awhile now with preview they were showing us, it was coming we were all warned, I guess not mint?
Why do you want to report this?
Hmmm...I'm guessing that Mint is scrambling to fix this, but it would be nice to get some kind of update.
Why do you want to report this?
Well... "scrambling" would be an exaggeration. The frustration here lies in their lack of communication to date. We all prefer transparency as opposed to half-hearted hacks. Normally you would give a company a benefit of the doubt, but this issue has been on-going for weeks.
Why do you want to report this?
If it's any consolation, Personal Capital is having the same issue with Wells Fargo for about a week now. It's listed as a known issue on their site too.
Why do you want to report this?
Not a consolation. I have one of those cards too. Would be nice to add it eventually.
Why do you want to report this?
I agree. At least time frame as to when this will be fixed should be the minimum from Mint.
Why do you want to report this?
I am also having trouble connecting to my Wells Fargo 401(k) account through Mint. I'm suspecting it's not just Mint's fault because I'm experiencing the same connectivity issue between Wells Fargo and other services such as Betterment, Wealthfront, Personal Capital, FutureAdvisor, etc. I'll just add this comment here so I'll get notified once the issue is resolved. Thanks.
Why do you want to report this?
I just connected but it doubled all of my recent transactions.
Why do you want to report this?
Same issue as nksgreene - i've now got a major problem on my hands with the duplicate transactions...
Why do you want to report this?
Hi, I was able to fix the connection issue by creating a guest user account at Wells Fargo website and using the guest username and password to access Wells Fargo data through Mint. You can find the guest user set up under More (top right corner) > Accounts and Settings > Profile and Settings > Manage Online Settings > Use account access manager > Guest users > Add new user. Don't forget to change the access level from no access (default) to view only.
Why do you want to report this?
and once the problem is solved, the guest and standard user accounts will not download and duplicate the transactions?
Why do you want to report this?
Hi ahmadcpa, Thankfully, no duplication of transactions occurred to me. Instead of adding a new account by clicking "+ ADD ACCOUNT" in Mint.com, I entered the newly created guest username and password in "EDIT PASSWORD" in my existing Wells Fargo account within the gear symbol next to the Wells Fargo logo under Settings > Your accounts in Mint.com.
Why do you want to report this?
Just confirmed "welcometosd" has it! Actually I like this A LOT better. I'd rather third party systems have "view only" access to my accounts anyway. No reason Mint should hold the keys (passwords) to the kingdom! If (when) they get hacked the hackers only have "view only" access to our accounts. Hopefully other financial institutions follow suit to Wells Fargo!
And thanks, welcometosd!!!!!!!! I finally see my info again. No duplicate transactions. I just changed the username/password for Wells Fargo and it connected again. FINALLY!!!
Why do you want to report this?
my duplicate transactions that occurred yesterday are now gone and everything is syncing and good.
Why do you want to report this?
welcometosd's helpful solution is only a partial fix for those with WF brokerage accounts. Guest accounts can only view brokerage account balances. They cannot view individual brokerage transactions or positions.
Why do you want to report this?
Even using the "read only" account, I am still not able to see neither the Wells IRA nor the brokerage account on mint. I see only checking and savings.
Why do you want to report this?
Yaaaay, they fixed it.
Why do you want to report this?
I'm glad to see some people having success with the guest user account. Has anyone been able to access WF retirement accounts (401(k), etc.) from Mint through this method? I created a guest user account but when I sign on to the WF website with the newly created guest account, I get an "Our System is currently unavailable. We apologize for any inconvenience. Please try again later" error message. It doesn't work with Mint, either. I don't know if this problem is unique to retirement savings accounts or not.
Why do you want to report this?
Looks like the fix they implemented is duplicating some of my WF accounts.
Why do you want to report this?
Things are working for me but now my credit card rewards account is syncing to Mint when it never did before. It's showing the number of points as $$. Is this happening to anyone else?
Why do you want to report this?
My WF transactions for the last month are ok, but everything up to and including June 2016 is still duplicated. This totally screws up my transactions, net spending, etc. for everything before the last month. Is anyone else seeing this?
Also, I've tried to change my Mint WF login to my WF guest account, as welcometosd suggested. But when I click in "Edit password" for my WF account under "Settings", the boxes for the User ID and Password don't appear. All I get is the "Continue" button, which doesn't do anything when I click on it. When I click "Edit password" for my other linked accounts, the User ID and Password boxes do show up, and I can change them if I want.
Does anyone know how to fix this problem?
I'm still very frustrated with the whole situation.
Why do you want to report this?
electriclight is right ... last couple months are ok, but transactions prior and including June are duplicated. Not every single transaction appears duplicated but most are.
Why do you want to report this?
Mine is syncing sporadically now and when it does its about 24-48 hrs behind with data. Is anyone else have this issue?
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I'm not getting anything from August 19th after HELP!!!
Why do you want to report this?
Checking in to see if this is fixed
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Mine is not
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Still not syncing!
Why do you want to report this?
Also still unable to update.
Why do you want to report this?
This is ridiculous it's been over a month. Can someone provide an update that works at Mint? I'm giving it through the week then I'm changing apps. Does anyone have any recommendations?
Why do you want to report this?
It synced last for me in Sept 2 then does not sync now. What is the eta for the real fix?
Why do you want to report this?
only some of my Wells Fargo accounts are updating. Any ideas how to fix? Do I need to delete the accounts then add them back? This does not sound good.
Why do you want to report this?
hasn't synced since sept2
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I can't get Mint to recognize my Wells Fargo name and password, but they work fine on the Wells Fargo site
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My Wells Fargo Transactions disappeared prior to May, wondering if this is related to the thread. Is anyone experiencing similar issues?
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https://mint.lc.intuit.com/replies/3093244
- Asked by Mint_Christine
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Recommended Answer
Hi everyone,
We receive an update regarding the connectivity issue for the Wells Fargo. Please check this link for updates: https://mint.lc.intuit.com/questions/1413684
Thank you!
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