I noticed for 2 weeks that I was not getting updates and getting an error about CIBC. I have removed CIBC and then tried to re-add the account, but it's not working. Fix?

It seems from the "suggestions" in the forum that a remove and add account will fix the issue, but that didn't work for me. I logged in separately to my account and everything is correct. Even call CIBC to check. Other than the suggestion to stop using Mint (which I am highly tempted to do) is Mint actually working on a fix or solution for this issue? If no, then I will have to remove the account as it no longer is doing what I need it to do. I'll stick with my excel spreadsheets that I have developed.

Answer

Hello ajmann,

I am sorry for the trouble. Let me make sure you get on track. I do see that you had attempts in adding CIBC (Canadian Imperial Bank of Commerce) to your Mint account but you were unsuccessful. It shows that your attempts were deleted, please re-add the account to Mint. Even if the account is in an error state, we'll need to see it in order to determine the error and take appropriate action. 

BTW, this bank has the login URL: https://www.cibconline.cibc.com/olbtxn/authentication/PreSignOn.cibc?locale=en_CA Is this the right login URL that you are accessing directly to your bank?

Please post back once you already done so.

Thanks for your patience.

Gerlie

Was this answer helpful? Yes No
Default user avatars original
Moderator

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: