I noticed for 2 weeks that I was not getting updates and getting an error about CIBC. I have removed CIBC and then tried to re-add the account, but it's not working. Fix?

It seems from the "suggestions" in the forum that a remove and add account will fix the issue, but that didn't work for me. I logged in separately to my account and everything is correct. Even call CIBC to check. Other than the suggestion to stop using Mint (which I am highly tempted to do) is Mint actually working on a fix or solution for this issue? If no, then I will have to remove the account as it no longer is doing what I need it to do. I'll stick with my excel spreadsheets that I have developed.


Hello ajmann,

I am sorry for the trouble. Let me make sure you get on track. I do see that you had attempts in adding CIBC (Canadian Imperial Bank of Commerce) to your Mint account but you were unsuccessful. It shows that your attempts were deleted, please re-add the account to Mint. Even if the account is in an error state, we'll need to see it in order to determine the error and take appropriate action. 

BTW, this bank has the login URL: https://www.cibconline.cibc.com/olbtxn/authentication/PreSignOn.cibc?locale=en_CA Is this the right login URL that you are accessing directly to your bank?

Please post back once you already done so.

Thanks for your patience.


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