Suppot for Safari is nonexistent - buggy, unreliable. Some features simply do not work

Question says it all. Try using Mint.com with Safari (9.1.3) ... go ahead, I'll wait.

Laundry list? 

1. When logging in for the first time on a given day the refreshing icon next to the accounts never disappears after the refresh is complete. You need to completely refresh the entire page (using Safari's refresh button) to see the accounts refresh has completed.


2. Clicking "Transactions" after the refresh is complete does not show the new transactions that have been downloaded by the refresh. You must, as noted above, click the browser refresh button and reload the whole application.

3. Under "Budgets", if you expand "Everything else" and click on a subcategory (to see all transactions under that category) , the search is never applied. The transactions view never refreshes to show the new search results.


Basically, every in-app navigation link and refresh does not work in Safari or works very unreliably. This includes splitting a transaction (the newly split transaction does not appear in the list - it still shows the single transaction before the split) - see: https://mint.lc.intuit.com/questions/1381528-why-does-split-transaction-work-so-unreliably-osx-safar...

Basically, your website is a POS. It's quality issues like this that will easily kill a product. Faster than a tough competitor, faster than a poor financial slump.  If users can't rely on your product to WORK, they'll move on to others (like Level Money)

It is a joke that a company as large as Intuit cannot manage to fix simple defects like this even after MONTHS of development time and website refreshes. Do you have any experience executing a proper software release?

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: