The last time a transaction posted for one of my ICICI accounts was March 15, 2016. The totals update but none of the transactions are shown since that date. Any fixes?

I have 3 accounts with ICICI (Canada) - I find that most of the time that Mint seems to have trouble updating them however, every so often the Total Balances will update...However, none of the accounts have a single transaction posted/listed since March 15th, 2016. Is there a fix or a reason for this problem. Thanks

Answer

Hello  bruce.e.griffin


We don't like it seeing our customers having issue with their account. Let me assist you with this, there was an error on your account. The error code you encountered means that ICICI Bank Canada - Corporate is unable to connect to Mint due to either of the following: bank web site maintenance, high traffic volumes, or network connectivity issues. Your account/s for the bank/s involved are not going to show updated values as a result, but this should be temporary and may get fixed on it’s own.

I triggered a connection refresh on my end,  but I recommend that you wait for at least 24 hours from the time that you last logged in before logging in again. Mint runs a daily batch update which fixes errors resulting from previous connectivity issues, and waiting for this to complete helps ensure our resolution.

To complete the fix after 24 hours:

1.     Login to your Mint account and click on the "Accounts" link at the top of the page.

2.     Look for the ICICI Bank Canada - Corporate.

3.     Click either the "Refresh/Update" or "Fix It" button (if you click the “Fix It” button, you'll be prompted to re-enter your log in credentials for the financial institution). 

Should the issue persist after taking these steps, please let me know so I may immediately investigate and troubleshoot further.  If all goes well as expected, I’ll look forward to your confirmation.

Thanks, 

Mint Christine

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