Principal 401k: We couldn't find market data for this holding...

My 401k through Principal Financial does not pull in correctly. I get the following message on my Investments tabs when I select the 401k: 

We couldn't find market data for this holding. Perhaps it's not a standard stock or fund on an American stock exchange?Otherwise, please let us know.

The account is able to connect and refresh, but it just thinks the asset is a static balance.  It doesn't recognize the contributions over time, nor a value of "shares".  As a result, I'm unable to view any performance associated with this account.  Needs to be fixed.  

Answer

Hi  thad.hubler, 


We appreciate your time and patience bringing this issue with us. Please send us a screen shot that shows the issue and  kindly tell us if you can see the error on your INVESTMENT PAGE. 

If you are uncertain how to capture a screenshot, please find directions below:

- Directions for Windows users: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

- Directions for Mac users: http://guides.macrumors.com/Taking_Screenshots_in_Mac_OS_X

These details are critical for us to better understand the issue and identify resolution.

You can send the screen shot here : https://help.mint.com/

Thank you, 

Mint Christine

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