Accounts disappeared from Mint after I changed my bank security questions.

Hello, I have the feeling my cause is useless but could you please confirm this? I don't really want to switch to another budget management app. I have changed my security questions on my bank portal and I wanted to check my accounts on Mint but they disappeared. I tried to add them again and it worked. However, now, I have lost all the history but 30 days. Luckily I made a save of all my transactions (5009 since 2011) at the beginning of the week. What can I do to do everything back to normal? I am a long time user. Thanks

Answer

Hello  jeanbaptiste.gau


I know that it is not an ideal situation for you to lose the account and the transactions. I have checked your account and it seems that I can't figured out what account are you talking about. 

Please response to us and tell us what bank you are having issues with. 

Thank you, 

Mint Christine

Was this answer helpful? Yes No
Original
Moderator

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: