I have an account with many subaccounts, let's say A and C. I care about balances in both. Every time I refresh, C will hide itself, but A remains visible. How to fix?

I have a Morgan Stanley account with 2 subaccounts, let's call them "A" and "C". Nearly every time I refresh my balances, subaccount "C" will hide itself. Every time this happens, I go to my account settings and unhide account "C". I've done this both several times from web and mobile. This continues to occur, and it's extremely annoying. Seems like a bug in Mint but due to the opaque nature of the sync (lack of logging), I have no way of proving this.

I'd like to find a solution that does NOT involve deleting this account and readding it, as this will result in loss of history past 90 days.

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: