Hung up on security questions

I have a credit union account (Advantis) that's been working fine for most of a year, but has suddenly stopped. I did recently change passwords there, and have attempted to update in Mint, but now I'm getting stuck on security questions.

Among the issues I'm trying to figure out is: how do I correctly answer a security question that I've never answered before? And I don't mean, "I don't remember my answer," I mean, "I can't correctly tell you what city my oldest sibling lives in when I'm an only child." I keep re-trying, hoping to get a combination of questions that I know I've answered elsewhere, but I'm getting tired of running in this circle. I know my CU account is working, and I can access it fine through the CU site directly.


Hi amy.frazier1975, 

Thanks for bringing this to our attention. 

I know that your bank has an additional security question that needs to be answered correctly. To resolve this please try the steps on this topic: 

If the issue persist, please contact us by email or chat using this link


Mint Steph

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