Hung up on security questions

I have a credit union account (Advantis) that's been working fine for most of a year, but has suddenly stopped. I did recently change passwords there, and have attempted to update in Mint, but now I'm getting stuck on security questions.

Among the issues I'm trying to figure out is: how do I correctly answer a security question that I've never answered before? And I don't mean, "I don't remember my answer," I mean, "I can't correctly tell you what city my oldest sibling lives in when I'm an only child." I keep re-trying, hoping to get a combination of questions that I know I've answered elsewhere, but I'm getting tired of running in this circle. I know my CU account is working, and I can access it fine through the CU site directly.

Answer

Hi amy.frazier1975, 


Thanks for bringing this to our attention. 

I know that your bank has an additional security question that needs to be answered correctly. To resolve this please try the steps on this topic: https://mint.lc.intuit.com/questions/1364365 

If the issue persist, please contact us by email or chat using this link https://help.mint.com/.

Thanks! 


Mint Steph

Was this answer helpful? Yes No
Original
Moderator

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: