Why won't my Empower Retirement account authenticate?

I have spent the morning trying to figure out where the disconnect is when trying to add my Great-West Retirement (now Empower Retirement) account. I can log in at the Empower website using my credentials, but then when I attempt to add the account in Mint it will give me an error after entering authentication code Empower sends you to confirm who you are. If I hit try again, there is a little red note under the username and password fields that says "Incorrect credentials"... which is not true. I have done this a couple times with no luck and have checked and double checked my credentials and making sure that I'm using the correct portal.

What do I do?? 

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