Capital One 360 stopped syncing a couple weeks ago. I've tried every combination of email/SaverID/password/Access Code and nothing works. Mint support hasn't responded.

Capital One 360 stopped syncing a couple weeks ago. I've tried every combination of email/SaverID/password/Access Code and nothing works. Mint support hasn't responded for over a week after submitting an error report.  Anyone else having this issue?  

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Hi ben.bruce


Yes, you've already reported this to us and the cases you submitted were directly escalated to our engineers. We haven't receive any updates from them but I'd like to share a workaround in trying to fix this. 

Due to enhanced security measures, Capital One 360 requires their customers to use Personal Finance Access Code to access account data via Mint (or any other data aggregator).  

I know that you already have an Access code but creating a new one can help fix this. You can follow the steps here: http://helpcenter.capitalone360.com/Topic.aspx?faq=AUTOMIS10

I'd be glad to know how it worked!

-----------------

UPDATE 11/07/2016:  This has been forwarded to our engineers and they are already working on it. We'll let you know once this has been fixed or once we got any updates on this. 


UPDATE 12/13/2016:

Just got an update from our data connectivity team. 


Since the steps provided in the link didn't work, we suggest that you contact Capital One 360 for assistance on connecting your accounts in Mint. 

For those with phantom accounts, can you confirm if those accounts are just the same as your other accounts or, are they just got duplicated? If yes, if closing those accounts didn't work, try to clear the cache and cookies of your browser to fix the error you're getting. If that didn't work, contact us via https://help.mint.com so we can further investigate this. 


Thanks!

Mint Rae


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