Let me share that Mint has automated
processes that run regularly to update accounts(checking, savings, loans, and investments) that's why we don't have an 'update setting' on when they should be updated.
We make our best effort to
update most accounts on a daily basis, however there are times when we cannot
do so. Some banks do not allow us to update accounts automatically and some
banks only allow us to do so on certain days of the week. Some banks require
you to answer a security prompt when connecting to your account, in which case
we aren't able to update it without your intervention. There are also times
when bank's websites are not available due to planned or unplanned maintenance.
In most cases you can update your accounts manually just by logging in at
Mint. When you log in we automatically try to update all of your accounts
and will alert you if there are any problems.
People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.