Discover accounts are not visible after unified/single login

I used to have two Discover accounts: One for credit cards, and one for loans. They had separate logins and separate ways of adding them in Mint. This all worked fine.

A few days ago I received an email from Discover that I could unify my logins on their site, which I did. At this point, both of my Discover accounts on Mint would not work.

I deleted both accounts and added a new account. The new account recognizes and imports credit card data, but does not recognize the loan at all (it doesn't show up on the accounts page or the overview).

I've tried adding the loan separately again, but when I do so, Mint says that there's a problem and I should try again later. Is there any support for unified Discover logins in Mint at this time?

Answer

Hi dan


Thanks for asking this. 

We understand that you have unified the logins you're using for your Discover Card accounts. You can use this unified logins in Mint however, when it comes to Discover Card accounts, credit cards and cash/loan accounts are still separated. Though you're using one login credentials for them, you have to add them separately as what you did before because cash accounts under Discover Card are being tracked under Discover Bank, and credit card accounts are being tracked under Discover Card. 

Having said that, you still have to add Discover Bank to be able to pull in your loan account.


- Mint Rae

Was this answer helpful? Yes No
Original
Moderator

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: