Users are currently unable to update their ADP Retirement Servicesaccounts.
UPDATE 12/13/2016 (08:00 AM PST) This issue is now resolved. For those who are still experiencing issues with ADP Retirement Services please contact our Customer Support Team so we can take a closer look at your accounts. Thank you!
We are currently researching a connectivity issue for ADP Retirement Services. Updates will be provided here as they are available, or when the issue is resolved. If you'd like to receive notifications when this topic is updated, scroll to the bottom of the page (logged in as a user) and under "More Actions", click "Notify me of new answers".
UPDATE: As of NOV-29-16 11:55 AM (PST) Due to high amount of traffic, ADP asked us to block both real-time and batch traffic. We're currently waiting for ADP to confirm the ETA to resolve this issue.
UPDATE 12/13/2016 (08:00 AM PST) This issue is now resolved. For those who are still experiencing issues with ADP Retirement Services please contact our Customer Support Team so we can take a closer look at your accounts. Thank you!
UPDATE: As of NOV-29-16 11:55 AM (PST) Due to high amount of traffic, ADP asked us to block both real-time and batch traffic. We're currently waiting for ADP to confirm the ETA to resolve this issue.
I'll be contacting ADP to urge them to get on resolving this issue. I'd suggest everyone else do the same. It doesn't sound like Mint can do much at this point.
I have been trying to do this for weeks now. Chatted with support several times. The last successful sync on my account was more than 2 months ago... which means I'm now pushing the 90-day limit and transactions will start getting LOST, with no way for me to manually enter them.
Judging by the volume problems at ADP, this problem is inconveniencing a lot of people. It is a failing of your core functionality.
We are trusting Mint with our financial information. Ignoring us on this issue is not befitting of that trust. Respectfully; Intuit must provide responses here, updating the status of this issue.
UPDATE 12/13/2016 (08:00 AM PST) This issue is now resolved. For those who are still experiencing issues with ADP Retirement Services please contact our Customer Support Team so we can take a closer look at your accounts. Thank you!
People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.
Why do you want to report this?
RESOLVED: Known Issue: ADP Retirement Services
Users are currently unable to update their ADP Retirement Services accounts.
UPDATE 12/13/2016 (08:00 AM PST) This issue is now resolved. For those who are still experiencing issues with ADP Retirement Services please contact our Customer Support Team so we can take a closer look at your accounts. Thank you!
Why do you want to report this?
Updates?
- Asked by Mint Starsky
-
Options Edit Ask for details ArchiveWhy do you want to report this?
Recommended Answer
60 people found this helpful
We are currently researching a connectivity issue for ADP Retirement Services. Updates will be provided here as they are available, or when the issue is resolved. If you'd like to receive notifications when this topic is updated, scroll to the bottom of the page (logged in as a user) and under "More Actions", click "Notify me of new answers".
UPDATE: As of NOV-29-16 11:55 AM (PST) Due to high amount of traffic, ADP asked us to block both real-time and batch traffic. We're currently waiting for ADP to confirm the ETA to resolve this issue.
UPDATE 12/13/2016 (08:00 AM PST) This issue is now resolved. For those who are still experiencing issues with ADP Retirement Services please contact our Customer Support Team so we can take a closer look at your accounts. Thank you!
Why do you want to report this?
Do you have any estimated time of this getting fixed?
Why do you want to report this?
^+1
Why do you want to report this?
Any update? My ADP hasn't been able to sync for two weeks now...
Why do you want to report this?
ADP switched back end banks. Is this the issue?
Why do you want to report this?
Hope it isn't. it is syncing in mint bills app. If some url changes and they working in mint bills app, they would have fixed in this as well.
Why do you want to report this?
UPDATE: As of NOV-29-16 11:55 AM (PST) Due to high amount of traffic, ADP asked us to block both real-time and batch traffic. We're currently waiting for ADP to confirm the ETA to resolve this issue.
Why do you want to report this?
Any update on this issue with ADP?
Why do you want to report this?
I'll be contacting ADP to urge them to get on resolving this issue. I'd suggest everyone else do the same. It doesn't sound like Mint can do much at this point.
Why do you want to report this?
Beuller? Beuller?
Why do you want to report this?
This issue is going on three weeks now. This is ridiculous, how can you not connect with a major company like ADP?
Why do you want to report this?
Giving it one more week than you lose me my Betterment account has no issues.
Why do you want to report this?
Ridiculous service. After intuit bought this it has gone from bad to worse! Don't care about customers
Why do you want to report this?
How's about an update Mint? Pretending to be an ostrich and just ignoring this issue is no way to treat clients!
Why do you want to report this?
Can you guys update this, please?
Why do you want to report this?
^ +1
Why do you want to report this?
Update??
Why do you want to report this?
Please update on this.
Why do you want to report this?
Beuller?
Why do you want to report this?
I have been trying to do this for weeks now. Chatted with support several times. The last successful sync on my account was more than 2 months ago... which means I'm now pushing the 90-day limit and transactions will start getting LOST, with no way for me to manually enter them.
Judging by the volume problems at ADP, this problem is inconveniencing a lot of people. It is a failing of your core functionality.
We are trusting Mint with our financial information. Ignoring us on this issue is not befitting of that trust. Respectfully; Intuit must provide responses here, updating the status of this issue.
Why do you want to report this?
I just signed in and my ADP account has updated successfully. Fixed?
Why do you want to report this?
Just worked for me as well
Why do you want to report this?
Same here, worked!
Why do you want to report this?
Finally fixed!!
Why do you want to report this?
UPDATE 12/13/2016 (08:00 AM PST) This issue is now resolved. For those who are still experiencing issues with ADP Retirement Services please contact our Customer Support Team so we can take a closer look at your accounts. Thank you!
No answers have been posted
More Actions
People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
Can't find your answer?
Post your question or contact us.