First Tech account prompts me for the the incorrect MFA questions.
For the past month my Mint account has not been able to connect to my First Tech account (since the time First Tech upgraded their site). When it prompts me for the MFA questions it is displaying 3 phone numbers that are unrelated to my FT account.
I am able to log on just fine to First Tech's site through this link:
I have had a ticket open for almost two weeks and the Mint customer support team has given me the same instructions repeatedly:
a. Delete cache and cookies from your web browser
b. Try a different web browser from the one you are currently using
c. Try a different computer (Multi-Factor Authentication is required the first time you log in from an unrecognized computer)
d. Try triggering the "Fix It" button (if you click the “Fix It” button, you'll be prompted to re-enter your log in credentials for the financial institution).
- none of which help.
When is this going to be fixed?