Account for networth in previous months have dissappeared

After using Mint since 2009 and having all my accounts work fine, all my accounts/networth before Sept have disappeared to $0.    It goes from 9+ accounts past Sept16 to only 1 account every previous month since I've ever had mint (net worth $0).

Clicking on assets over time for anything longer than 3 months only shows Oct-current.

Answer

Hi  renjixb, 


Thanks for bringing this to our attention. 

I noticed that you also send us an email support ticket for this issue. In order to find a solution on this issue, we'll need your help on providing additional details. 

Expect to receive an email from us so that we gather the info and investigate this issue further. 

Thanks for using Mint and happy holiday! 


Mint Steph

Was this answer helpful? Yes No
Original
Moderator

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: