Keep getting "connection timed out" - Why can't I add my RBC Account?

Whenever I try to add my RBC account to Mint - it sits on "Authenticating" for ages and then times out and tells me to refresh the page. When I do this there's no data there and I have to start again OR it just keeps telling me to refresh.

While doing this it says "creating secure connection" and doesn't move from there and every now and then it says "hmmm, we're having trouble connecting, try again later"

I've tried deleting it and re-adding it multiple times but no luck

I tried a TD account and that worked instantly.

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Answer

Hi nickp182, 


Thanks for bringing this to our attention. 

I see that you've also reported this to our email team. In order to gather more info and to investigate this issue further, please continue to communicate to our email support team.

Thanks and happy holidays! 


Mint Steph

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