Unable to link RBC account. The balance was formerly frozen so I removed the account and tried to add it again. Can't get past the connectivity issues that occur.

One of the RBC accounts in my profile has not updated in months. I removed the account and tried to add it again as the login information had changed and no matter what I tried, the balance refused to update. Now, I cannot get past the point where the site tries to connect with RBC. I keep being asked to refresh and try again later but nothing changes. 

Help would be appreciated :) 


Hi  hollydemoissac

Thank you for bringing this issue to us. I have checked your account and saw that it is now connecting fine with Mint. 

Please try to log back in and  check your account's balance. 


Mint Christine

Was this answer helpful? Yes No

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: