Why is my Chase account missing unless I update my Cash category manually?

Every time I log in to Mint for about 6 weeks now, I have zero "cash" until I manually edit that category and hit Refresh.  Only then will my Chase checking or savings accounts reappear as normal.  I can repeat the same problem by logging in just a few minutes later.  Community forum has nothing.

Answer

Hi atherinl,

This is happening because Mint is detecting some changes or aggregation issue on your account.

I checked your profile and noticed that you have two savings and checking accounts. One of each account is detected as inactive and the other one is active. It's good to know that you have closed the other ones as this will help fix this issue.

Now, you should no longer have any issues with your accounts missing. Can you try to refresh it to confirm?

If you're still having issues, I suggest to clear the cache and cookies of your browser and/or use other updated browsers when accessing Mint. This can help make new connections.

If nothing happens, contact us via https://help.mint.com so we can ask more details and investigate this further.

Thank you.


_Mint Rae



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