Multiple years of Fidelity checking account transactions were deleted, and transactions that were not deleted had their description and category changed

When I logged into Mint today, my Fidelity checking account transactions were incorrect.  Less than 100 transactions were available for this account (only back to September 19, 2016), an account that just last Saturday had thousands of transactions over multiple years.  In addition, the three months of transactions that were available were "reset", meaning that all of my manually adjusted description and transaction settings were removed.  Instead, all of the checks listed had their descriptions reset to "Check Paid #1234 (cash)".  Also, the category for all of these checks was reset to "Investments".  

What happened in the last week?  Can my transactions be recovered?  Also, something similar to this happened a couple of years ago with Mint/Fidelity.

Thanks,

Answer

Hi robinson_dave, 


Thanks for bringing this to our attention. 

I've checked your Mint account and I noticed that you have 3 CHECKING accounts listed for Fidelity. The two Checking accounts have history of transactions on them, however it is on closed or inactive status. 

The Checking account that shows as active is a newly pulled in account. This may be triggered by a server or connectivity issue or a technical change/update in your bank's web site which causes confusion on how Mint collects data from your bank. 

To verify this, Settings> Financial> All accounts to see these other checking account. If you find otherwise, please contact us via email or chat at http://help.mint.com/General/888962161/How-do-I-contact-customer-care.htm

Thanks! 


Mint Steph

Was this answer helpful? Yes No
Original
Moderator

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: