Multiple years of Fidelity checking account transactions were deleted, and transactions that were not deleted had their description and category changed

When I logged into Mint today, my Fidelity checking account transactions were incorrect.  Less than 100 transactions were available for this account (only back to September 19, 2016), an account that just last Saturday had thousands of transactions over multiple years.  In addition, the three months of transactions that were available were "reset", meaning that all of my manually adjusted description and transaction settings were removed.  Instead, all of the checks listed had their descriptions reset to "Check Paid #1234 (cash)".  Also, the category for all of these checks was reset to "Investments".  

What happened in the last week?  Can my transactions be recovered?  Also, something similar to this happened a couple of years ago with Mint/Fidelity.



Hi robinson_dave, 

Thanks for bringing this to our attention. 

I've checked your Mint account and I noticed that you have 3 CHECKING accounts listed for Fidelity. The two Checking accounts have history of transactions on them, however it is on closed or inactive status. 

The Checking account that shows as active is a newly pulled in account. This may be triggered by a server or connectivity issue or a technical change/update in your bank's web site which causes confusion on how Mint collects data from your bank. 

To verify this, Settings> Financial> All accounts to see these other checking account. If you find otherwise, please contact us via email or chat at


Mint Steph

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