We're sorry to hear that the transactions for your account has not updated in Mint. Rest assured I'll be providing all the information I can get regarding this issue.
First off, I'd like to share that there are several reasons why transactions aren't being updated in Mint.
1. There’s a delay on our aggregation because the bank’s website is not allowing our aggregators to access the users’ accounts live. That is, the data available for download can only be access by our aggregators through a secondary webpage.
2. There are some banks where we have a special aggregation schedule or arrangement.
3. There are also times when bank's websites are not available due to planned or unplanned maintenance.
This said, I have triggered a connection refresh on my end. Kindly log in to your account and click the "Refresh Icon" to deploy the fix.
People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.