How do you remove a "closed" account from showing up in the new "Bills due" section with "Date Unknown" and "--" for the amount due.

Have a "closed" student loan account.  Has been closed for years.  Mint has added this account to the "Bills" due on the "Overview" Page.  Also, Mint is attempting to sync with the closed account as I get notification via email from the bank after I log on to mint.  When I click on "Date Unknown" it takes me to the "Bills".  Where it lists my account (which is closed) with a payment due of "--" and a "Due Date Unknown"  Summary is listed as "N/A", Balance is listed as "--".  When I hit the gear button I get, the option to "Hide From Bills"  When I click that check box, and go back to the overview page nothing changes.  When go back to "Hide From Bills" the check box is now blank.  I have tried to log off/ log on no change. Even after I click "Hide From Bills", if I click out of the gear box and back into the gear box the check is no longer there.  How can I remove a closed account from my "Bills" due page on the Overall page?  Any way to remove the "Bills" section all together from my mint page?    

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: