Please Support Multi-Factor Authentication

I know that it has been said that this is not possible, most likely because Mint does not have access to the email or phone of the user they are trying to log in as. However, couldn't you provide the options for the user to select with a box for the user to include the code required for the second authentication form? We could watch our email or phones, and provide Mint with the information needed to authenticate the second factor.It would be great to be able to actually see my Rhode Island Housing information again, but because they use Customer CareNet which uses multi-factor authentication, it has been said it will never be able to be supported.


Hello pzero24,

It appears that your account has an authentication problem. This generally happens when a  onetime pass code is used as a form of multi-factor authentication (MFA) on the bank’s website that Mint is unable to support. This started on 9:47AM Fri, Nov 18, 2016.

To verify, please check your bank’s website to see if they have changed/added new forms of authentication methods or if you have modified your online profile to include an enhanced form of security authentication.

If this is the case, we will be unable to aggregate data for this account, and there is nothing more we can do. We apologize for any inconvenience or frustration this may cause.

Thank you for your understanding.

_Mint Aga
Was this answer helpful? Yes No

No answers have been posted

More Actions

People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: