Please Support Multi-Factor Authentication

I know that it has been said that this is not possible, most likely because Mint does not have access to the email or phone of the user they are trying to log in as. However, couldn't you provide the options for the user to select with a box for the user to include the code required for the second authentication form? We could watch our email or phones, and provide Mint with the information needed to authenticate the second factor.It would be great to be able to actually see my Rhode Island Housing information again, but because they use Customer CareNet which uses multi-factor authentication, it has been said it will never be able to be supported.

Answer

Hello pzero24,

It appears that your account has an authentication problem. This generally happens when a  onetime pass code is used as a form of multi-factor authentication (MFA) on the bank’s website that Mint is unable to support. This started on 9:47AM Fri, Nov 18, 2016.

To verify, please check your bank’s website to see if they have changed/added new forms of authentication methods or if you have modified your online profile to include an enhanced form of security authentication.

If this is the case, we will be unable to aggregate data for this account, and there is nothing more we can do. We apologize for any inconvenience or frustration this may cause.

Thank you for your understanding.

_Mint Aga
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