Cannot pass Ebates authentication process (with correct answers to security questions etc.)

I tried adding my Ebates Visa account and failed the Multi-Factor Authentication three times already - I was unable to get authenticated even though I have entered the correct answers to my security questions as well as correct input for the picture codes. I even went to Synchrony's card management web site and changed the security questions twice and came back with the freshly updated answers. Still not able to get out of the loop. Please take a look at this issue. Thanks!

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