can't connect to pnc account

When I attempted to link my PNC account, it did not go through. I enter my login information, and them am prompted to enter a security question. The app goes back to the loading screen attempting to connect with the account. Then it asks me to answer the same security question, but the field is still filled in with the answer put in previously. When I continue on again, it goes back to the loading screen, then I get an error message that the app was unable to connect with the account and to try again later. It has done this with all of my security questions. I went through the help forum already for solutions.

I have confirmed with the web browser on a PC that all information entered for the account is correct. I have waited approximately 6 hours and attempted to connect again (multiple times). I have deleted the account from the app and tried to add it again (multiple times). None of these solutions worked. Support email did not reply within 24 hours. Please advise.

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