Thank you for your interest with our free credit score in Mint!
When you first set up your account, Mint asked you to set your score range (e.g. Excellent, Good, Average, etc.).
Once you do that, Mint will send an alert every six months reminding you to update the score. The alert will include the link to the Credit Score Overlay. However, if you did not set the score when you initially set up your account, Mint will pop open the overlay whenever you visit the "Ways to Save" page, and will advise you to fill-in the Credit Score.
You can change this score at any time by following the steps below:
Click "Accounts" link at the top of the Mint page.
Select the "About You" option.
You'll see your score range as set alongside the "Credit Score." Click on the score range in blue.
The Credit Score Overlay will pop up, where the score can be updated
Click the orange Close button to save your changes.
People come to Mint for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.